TERMS OF SERVICE
Last updates : 06th May, 2025, at 11:00 am
1- CONTRACT BETWEEN YOU AND UFOODIN
Professional-Only Access – B2B Platform Restriction
uFoodin is strictly a business-to-business (B2B) platform. Access to the Platform and creation of a user profile are exclusively reserved for professionals, legal entities, and industry stakeholders operating in or around the food, beverage, hospitality, retail, logistics, and related sectors.
By using uFoodin, you confirm that:
You are acting in a professional or commercial capacity, not as a consumer under applicable law;
You represent a company, brand, service provider, distributor, wholesaler, manufacturer, or buyer within a relevant B2B sector;
You understand and accept that consumers, end users, or individuals acting for private purposes are strictly prohibited from creating an account or transacting on the platform.
uFoodin reserves the right to suspend or terminate any account that appears to be used for non-professional, personal, or consumer purposes.
The contract between you and uFoodin is starting when you register your account on our website/App. By using our services, you accept the whole conditions of this Terms of Service. The contract is covering all our Services, as uFoodin website and App.
This contract is valid for Members & Visitors
You can visit our Privacy & Cookies Policy concerning all the information about the Data collection, data use, and shared personal information.
When you have filled our Registration form, and click on “Create Account”, you accept to conclude this contract that engaged you legally.
If you are not agreeing our Terms of Service Conditions, do not click on “Create Account”.
If you decided later to stop this contract and not use anymore our Services, you only need to Close your account.
uFoodin reserved the right to modify this Terms of Service Conditions, Privacy & Cookies Policy at any time. You will be informed directly by our platform or by email.
The modification will be sent before the effective date, and let you the time to close your account if you not agreeing the modifications.
By continuing to use our Services will automatically signify you agree the modifications, once it is taking effect.
2- YOUR OBLIGATIONS
2.1- Contract & Account
By concluding this contract, you warranty the following items:
– You are 18 years old minimum
– You are in capacity to conclude this contact
– You have never been banned by uFoodin to use its Services
– You need to have only one uFoodin account with you real name
– You need to use your real information and not create a fake account
– Your account should be use only by you, you are responsible of your own account:
• Choose a strong password and keep it personal
• You cannot share a part or the full use of your account to another person: its mandatory to respect the law and our Terms of Services Conditions
2.2- Payment
When you purchase one of our Membership Services or Ads Placement on uFoodin website/App, you need to pay it, accept your payment data are stored with us. You also accept to pay the potential the VAT added in your services. VAT depending of your location, if you are a Personal or Company purchaser.
For any Refund, please refer to our Refund Policy
If you purchase our Membership Services or Ads Placement Service and the payment is cancelled or decline, we will stop immediately your access to the Membership Services or Ads Placement bought. You also accept in function of your location to take in charge all type of transaction fees.
We keep your payment information to let continue, without interruptions your Services in the case of Monthly Payment Plan, or Annually Prepaid Plan. You can choose to do not renew the Services at the end of the contract and stop the Contract Renewal in advance, from your Purchases Account. You can check all previous purchase from My Purchases Page.
2.3- Communication
You accept we communicate with you by different way: by e-mail, mobile number, messages on uFoodin website/App, notifications. You can update your contact information at any time in your account.
2.4. Information
You can choose in your Account, your Privacy and Profile visibility, to limit or not the access to your information by other members or visitors.
All information shared on our Services can be view, share and copy by other member or visitors.
uFoodin is not have the obligations to publish any content on the website, and can delete content, post at any time.
2.5- Additional Obligations – To do on uFoodin
uFoodin ask to all members to respect the rules of website/App community, defined by our Community Policy and the following ones:
2.5.1 By agreeing this contract, you have to:
– Communicate only exact information’s and update it if there is any change
– Use your real identity to register an account and use our Services,
– Use our Services professionally
– Respect all uFoodin rules, including the law of privacy protection, tax laws and regulatory requirements, intellectual property law, unsolicited email laws, and export control laws.
2.5.2 – By agreeing this contract, you do not have to:
• Create a false identity to use our Services, or create an account for another person
• Communicate information you do not have the right to communicate (e.g. personal data of someone)
• Communicate any information of uFoodin without our consent
• Hijack our security systems
• Develop or use any kind of software as scripts, bots, to web scraping our Services, or copy our data, members on our Services, or add / download contacts or send / receive messages.
• Violate any intellectual property of others and the ones of uFoodin, as patents, trademarks, copyrights or others intellectual properties.
• Post any virus, or any dangerous code
• Try to obtain source code of uFoodin and our Services, by any way
• Declare to other you are affiliate or sponsored by uFoodin, without our consent
• Monitor our performances and functionalities for competitive purposes
• Sale our services, or agree any kind of contract with others on our Services, without our consent
• Disrupt our Services operation by any way
• Violate our Community Policy
3- YOUR RIGHTS
3.1- About your information
All your information published in our Service are your own property. You have choice to make its Visible or Not by others on your Account Settings. You grant a non-exclusive the world right to uFoodin for this information:
- Information can be transferable, with a sub-licenses allowed for the use, modification, copy, distribution, publication, content and data processing provided on our website/App Services, without any additional consent, remuneration and notice to you.
These rights are restricted:
- You can cancel this license for a specific content to delete the content on our Service, or Close simply your Account, unless others have share, copy, or stored these information’s, we need a reasonable time to delete the content
- We do include your content in our Ads Placement Services without your consent. Except you purchase our Service Ads Placement). We keep the right to place Ads around your content and data, without your consent and remuneration.
- If we want to share/give your data to other parties, we will ask you previously your consent. If you decide to publish post in “Public”, other members can integrated the post in their “Public” post, the content may be accessible by other parties
- We can modify your content or layout (for translation purposes for example), but we never change the meaning of it.
All your personal data are subject of our Privacy Policy
If you submit suggestions on our Services through our Contact Form, you accept we share and use it for any purpose without financial compensation.
You are engaged to communicate only the information’s and content you are in right to share. All these information and content should be real, and not break the law or violate personal rights.
3.2- About our Services
At any time, uFoodin can modify Services Prices for the future, modify, suspend or stop a Services. In all cases you will be informed in a legal deadline.
The data may not be any more stored on our Services, but you can ask a copy of all your Data here.
3.3- Third Parties & Members
Third Parties and members may publish offers of products, services, jobs, advertising, and uFoodin is not responsible of their sales and marketing. We are not responsible of their activities. If their content is not legal, exact, partial, differed, or confusing, uFoodin is not responsible.
uFoodin cannot review all the content publish on the platform (website/App). You recognize by the accepting this Terms of Service conditions, uFoodin is not responsible of the content and information of members, third parties, and uFoodin is not caution of them, even uFoodin recommend you a member Service or Product, through Ads or Widgets. If you are a member who offers Product or Services, you recognize to have all necessary license and right to do it on uFoodin. uFoodin is also not responsible of Events listed on the platform.
3.4- Restrictions for abused behavior
In case of non-respect of the uFoodin rules, we can restrict you for the Network connection with others, (e.g. too many Connection request in small imparted time). If we consider you are still not respect other rules, defined by the Community Policy of uFoodin, we can close or suspend your account at any time.
3.5- Data
uFoodin use your data to suggest you some content as Product Offers, Job Offers, Ads. You can read the Privacy & Cookies Policy to know more about it.
3.6- Intellectual Property Rights
uFoodin has a full right on its brand, logos, name, business membership logo as registered trademark
4- DISCLAIMER AND LIMITATION OF LIABILITIES
4.1 General Disclaimer
The Platform and all services offered by uFoodin, including but not limited to the B2B marketplace, networking features, communication tools, payment infrastructure, logistics coordination modules, and third-party integrations, are provided “as is” and “as available” without any warranty, express or implied.
To the fullest extent permitted by applicable law, uFoodin disclaims all warranties, including merchantability, fitness for a particular purpose, data accuracy, availability, and non-infringement.
uFoodin does not guarantee:
That the platform or its features will be uninterrupted, secure, or error-free;
That any user-generated content or product listings are accurate, complete, or lawful;
That interactions on the platform will result in successful transactions or commercial outcomes.
4.2 Transactions Between Users
uFoodin provides tools to connect buyers, suppliers, and service providers, but is not a party to any transaction initiated between users through the marketplace or social network. All contracts, negotiations, shipments, and payments carried out directly between users are made entirely at their own risk.
uFoodin shall not be held liable for:
Product quality, non-conformity, non-delivery, or service performance;
Payment failures, fraud, or commercial disputes;
Breaches of local or international trade, customs, or regulatory obligations by any user.
Users are solely responsible for conducting proper due diligence before engaging in any commercial activity via the platform.
4.3 Secure Trade Service
For transactions processed using uFoodin Secure Trade, uFoodin acts as a payment intermediary:
The buyer places an order via the platform and is invoiced by uFoodin;
The supplier invoices uFoodin following delivery or service confirmation;
uFoodin then remits payment to the supplier.
This model is intended to facilitate secure and structured transactions but does not constitute escrow or financial guarantee. uFoodin does not assume:
Legal ownership of goods or services;
Responsibility for delivery, conformity, or contract fulfillment;
Liability for losses or damages arising from failed or disputed transactions.
uFoodin’s role is limited to administrative and financial coordination, and we cannot be held liable for operational, commercial, or reputational consequences.
4.4 Platform Availability and Third-Party Tools
uFoodin may provide access to external APIs, logistics services, payment gateways, or third-party content. We do not warrant the performance, legality, or continuity of these external services. Downtime, errors, or disruptions caused by third-party providers are outside our control and responsibility.
Access to the platform may be suspended or limited at any time without prior notice due to maintenance, upgrades, or force majeure.
4.5 Data Privacy and GDPR
uFoodin complies fully with the General Data Protection Regulation (EU GDPR 2016/679). All personal data collected through account registration, usage logs, orders, or messaging is processed lawfully, fairly, and transparently.
Users have the right to:
Access, correct, or delete their data;
Request restriction or objection to processing;
Export their personal information;
File a complaint with a data protection authority.
For questions or requests related to your data, contact [email protected].
We are not liable for data loss, unauthorized access, or damages resulting from user negligence or misuse of login credentials.
4.6 Maximum Liability
In no event shall uFoodin’s total liability, whether in contract, tort, or otherwise, exceed one thousand euros (€1,000), even if we have been advised of the possibility of such damages. This limitation applies to any claim arising out of or in connection with your use of the platform or any interaction with other users.
5- CONTRACT TERMINATION
Both parties are able to decide to terminate this contract at any time. Once the termination is done, you lose all your access and use right to our uFoodin Services.
Only the following stipulations continue to survive after the contract termination:
- Rights of Members and Visitors to continue to reshare the content you shared on our Services
- Sums due to uFoodin or to you
- The restrictions described in the section 4- Disclaimer and limitation of liability
- Your Obligations in the paragraph 2.6
6- B2B MARKETPLACE
Definition:
Seller/Supplier : is uFoodin Members who selling its products/services on uFoodin B2B Marketplace
Buyer/Customer : is uFoodin Members who buying products/services on uFoodin B2B Marketplace
uFoodin : is the intermediate that facilitate the transactions between Seller and Buyer by offering the Marketplace system integrated on uFoodin platform.
uFoodin Secure Trade Service : means uFoodin is an intermediate between Supplier and Buyer in their Trade. uFoodin Invoice the client, and the supplier invoice uFoodin on trade made by uFoodin B2B Marketplace.
Commission fees : are the fees take on the global amount of each order made between a Buyer and uFoodin and a Seller. Fees are deductible of the global amount transaction. It mean the Seller will received the global amount, minus the commission fees percentage indicate on this Term Of Service
Starter Seller : Not Verified Seller by uFoodin in term of KYC and KYB – No Transaction Allowed
Pro Seller : Verified Seller by uFoodin in term of KYC and KYB – Commissions : 6% +25€/$ per transaction (order)
Elite Seller : Verified Seller by uFoodin in term of KYC and KYB – Commissions : 3% +25€/$ per transaction (order)
6.1- Seller Subscription :
Seller subscription on uFoodin Marketplace :
To sell products or services on the uFoodin Marketplace, sellers must hold a valid Business Membership.
The Starter Seller Membership is free and gives access to basic functionalities of the marketplace. However, only the Pro and Elite Memberships (Lifetime plans) are paid and required for access to advanced features such as full visibility, international exposure, and business matchmaking tools.
- Important: A seller account subscribed to the Starter Seller Membership may be closed if the seller does not post any products or services within 30 days of activating the membership, as this indicates the seller is not active on the marketplace.
The uFoodin Business Membership is non-refundable, even if the compliance verification process is rejected by our service. Reasons for rejection may include, but are not limited to:
Document unreadable
Document not accepted
Document expired
Document incomplete
Document missing
Document does not match user data
Document falsified
Underage person
Specific case
Legal proceedings against the company or its manager
Seller need to provide all documents List below to be verified by our service (for Pro and Elite Seller with a Lifetime plan) – Here is the KYC/KYB official link where are diplayed the documents to provide to uFoodin for the full Seller Account validation on uFoodin B2B Marketplace : KYC/KYB Page – Below find the basic list of minimum documents to be provided to uFoodin:
o Company owner ID
o Company Registration proof
o Company Shareholder declaration
o Company Articles of Associations
Once the documents are verified and accepted by our service (within 7 working days if all documents are valids), the seller will be informed by email the validation. If needed, uFoodin could ask more document to complete the verification. Seller will immediately get access of the full functionalities of the marketplace.
6.2 – Responsibility of Each Party (Seller / Buyer / uFoodin)
6.2.1 Seller Party
- The Seller is solely responsible for ensuring the quality, safety, and compliance of products/services provided to the Buyer (the customer who places the order through the uFoodin B2B Marketplace).
- The Seller assumes full responsibility for production timelines, delivery commitments, and any potential indemnities related to delays or issues affecting the Buyer’s use of the product/service. All claims or disputes regarding these matters must be addressed directly between the Buyer and the Seller.
- It is the Seller’s duty to keep their company information, including regulatory identifiers, VAT/Sales Tax/GST, and contact details, current in the Seller dashboard for every product listed on the uFoodin B2B Marketplace.
- The Seller is also responsible for correctly applying any necessary VAT, sales tax, or GST rates according to their own jurisdiction’s regulations based on the nature of the products/services sold.
6.2.2 Buyer Party
- The Buyer is responsible for thoroughly verifying the specifications, quality, and requirements of products/services before completing a purchase on the uFoodin B2B Marketplace.
- The Buyer agrees to make full payment as specified in the order confirmation or invoice provided by uFoodin under the terms of the uFoodin Secure Trade Service.
6.2.3 uFoodin Party
- uFoodin operates the uFoodin Secure Trade Service, in which uFoodin invoices the Buyer on behalf of the Seller and receives an invoice from the Seller for the ordered products/services. This role facilitates the transaction but does not make uFoodin a party to the product/service sale between the Buyer and Seller.
- Despite invoicing for the transaction, uFoodin is not responsible for any quality issues, defects, conformity, compliance failures, or delays related to the products/services supplied by the Seller. All issues related to product quality, conformity with specifications, or order fulfillment are the sole responsibility of the Seller.
- uFoodin is not liable or legally accountable in any disputes, claims, lawsuits, or court proceedings between the Buyer and Seller concerning product quality, conformity, delivery delays, or order cancellations. uFoodin’s involvement in the transaction is strictly as an intermediary and facilitator, and it cannot be considered a liable party in any legal or regulatory claims arising from the trade.
6.3- Purchase/Sell Policies :
The party (buyer or seller) cancels the contract after payment of the buyer.
If the Buyer cancel the contract after its payment on uFoodin Bank Account : 6% of the global amount will be retain, 5% for the Seller and 1% for uFoodin to cover Bank and Service fees
If the Seller cancel the contract after the buyer payment on uFoodin Bank Account : 1% of the global amount will be retain for uFoodin to cover Bank and Service fee
6.4- Refund
If for some reasons the Seller need to refund partially or totally the buyer order, it will not be possible to do it through uFoodin Platform. The Seller will need proceed to a direct bank wire to uFoodin and uFoodin will send it to the Buyer Bank account. The commissions fees charged by uFoodin for this initial order are not refundable to the Seller.
6.5- Who is eligible to sell/buy products /services on uFoodin B2B marketplace.
Buyer and Seller from the countries list bellow are authorized to make transaction (sell or purchase) through uFoodin Marketplace :
210+ AVAILABLE COUNTRIES TO SELL AND BUY*
More countries will be added in the future
| AD – Andorra |
| AE – United Arab Emirates (the) |
| AG – Antigua and Barbuda |
| AI – Anguilla |
| AL – Albania |
| AM – Armenia |
| AO – Angola |
| AQ – Antarctica |
| AR – Argentina |
| AS – American Samoa |
| AT – Austria |
| AU – Australia |
| AW – Aruba |
| AX – Åland Islands |
| BA – Bosnia and Herzegovina |
| BB – Barbados |
| BD – Bangladesh |
| BE – Belgium |
| BF – Burkina Faso |
| BG – Bulgaria |
| BH – Bahrain |
| BI – Burundi |
| BJ – Benin |
| BL – Saint Barthélemy |
| BM – Bermuda |
| BN – Brunei Darussalam |
| BO – Bolivia (Plurinational State of) |
| BQ – Bonaire, Sint Eustatius and Saba |
| BR – Brazil |
| BS – Bahamas (the) |
| BT – Bhutan |
| BW – Botswana |
| BZ – Belize |
| CA – Canada |
| CC – Cocos (Keeling) Islands (the) |
| CG – Congo (the) |
| CH – Switzerland |
| CI – Côte d’Ivoire |
| CK – Cook Islands (the) |
| CL – Chile |
| CM – Cameroon |
| CN – China |
| CO – Colombia |
| CR – Costa Rica |
| CV – Cabo Verde |
| CW – Curaçao |
| CX – Christmas Island |
| CY – Cyprus |
| CZ – Czechia |
| DE – Germany |
| DJ – Djibouti |
| DK – Denmark |
| DM – Dominica |
| DO – Dominican Republic (the) |
| DZ – Algeria |
| EC – Ecuador |
| EE – Estonia |
| EG – Egypt |
| EH – Western Sahara |
| ES – Spain |
| FI – Finland |
| FJ – Fiji |
| FK – Falkland Islands (the) [Malvinas] |
| FM – Micronesia (Federated States of) |
| FO – Faroe Islands (the) |
| FR – France |
| GA – Gabon |
| GB – United Kingdom of Great Britain and Northern Ireland (the) |
| GD – Grenada |
| GE – Georgia |
| GF – French Guiana |
| GG – Guernsey |
| GH – Ghana |
| GI – Gibraltar |
| GL – Greenland |
| GM – Gambia (the) |
| GP – Guadeloupe |
| GQ – Equatorial Guinea |
| GR – Greece |
| GT – Guatemala |
| GU – Guam |
| GW – Guinea-Bissau |
| GY – Guyana |
| HK – Hong Kong |
| HN – Honduras |
| HR – Croatia |
| HT – Haiti |
| HU – Hungary |
| ID – Indonesia |
| IE – Ireland |
| IL – Israel |
| IM – Isle of Man |
| IN – India |
| IO – British Indian Ocean Territory (the) |
| IS – Iceland |
| IT – Italy |
| JE – Jersey |
| JM – Jamaica |
| JO – Jordan |
| JP – Japan |
| KE – Kenya |
| KG – Kyrgyzstan |
| KH – Cambodia |
| KI – Kiribati |
| KM – Comoros (the) |
| KN – Saint Kitts and Nevis |
| KR – Korea (the Republic of) |
| KW – Kuwait |
| KY – Cayman Islands (the) |
| LA – Lao People’s Democratic Republic (the) |
| LC – Saint Lucia |
| LI – Liechtenstein |
| LK – Sri Lanka |
| LS – Lesotho |
| LT – Lithuania |
| LU – Luxembourg |
| LV – Latvia |
| MA – Morocco |
| MC – Monaco |
| MD – Moldova (the Republic of) |
| ME – Montenegro |
| MF – Saint Martin (French part) |
| MG – Madagascar |
| MH – Marshall Islands (the) |
| MK – North Macedonia |
| MN – Mongolia |
| MO – Macao |
| MP – Northern Mariana Islands (the) |
| MQ – Martinique |
| MR – Mauritania |
| MS – Montserrat |
| MT – Malta |
| MU – Mauritius |
| MV – Maldives |
| MW – Malawi |
| MX – Mexico |
| MY – Malaysia |
| MZ – Mozambique |
| NA – Namibia |
| NC – New Caledonia |
| NE – Niger (the) |
| NF – Norfolk Island |
| NG – Nigeria |
| NI – Nicaragua |
| NL – Netherlands (the) |
| NO – Norway |
| NP – Nepal |
| NR – Nauru |
| NU – Niue |
| NZ – New Zealand |
| OM – Oman |
| PA – Panama |
| PE – Peru |
| PF – French Polynesia |
| PG – Papua New Guinea |
| PH – Philippines (the) |
| PL – Poland |
| PM – Saint Pierre and Miquelon |
| PN – Pitcairn |
| PR – Puerto Rico |
| PT – Portugal |
| PW – Palau |
| PY – Paraguay |
| QA – Qatar |
| RE – Réunion |
| RO – Romania |
| RS – Serbia |
| RW – Rwanda |
| SA – Saudi Arabia |
| SB – Solomon Islands |
| SC – Seychelles |
| SE – Sweden |
| SG – Singapore |
| SH – Saint Helena, Ascension and Tristan da Cunha |
| SI – Slovenia |
| SJ – Svalbard and Jan Mayen |
| SK – Slovakia |
| SL – Sierra Leone |
| SM – San Marino |
| SN – Senegal |
| SR – Suriname |
| ST – Sao Tome and Principe |
| SV – El Salvador |
| SX – Sint Maarten (Dutch part) |
| SZ – Eswatini |
| TC – Turks and Caicos Islands (the) |
| TD – Chad |
| TF – French Southern Territories (the) |
| TG – Togo |
| TH – Thailand |
| TK – Tokelau |
| TL – Timor-Leste |
| TN – Tunisia |
| TO – Tonga |
| TR – Turkey |
| TT – Trinidad and Tobago |
| TV – Tuvalu |
| TW – Taiwan (Province of China) |
| TZ – Tanzania, the United Republic of |
| UG – Uganda |
| UM – United States Minor Outlying Islands (the) |
| US – United States of America (the) |
| UY – Uruguay |
| VA – Holy See (the) |
| VC – Saint Vincent and the Grenadines |
| VG – Virgin Islands (British) |
| VI – Virgin Islands (U.S.) |
| VN – Vietnam |
| VU – Vanuatu |
| WF – Wallis and Futuna |
| WS – Samoa |
| XK – Kosovo |
| YT – Mayotte |
| ZA – South Africa |
| ZM – Zambia |
6.6- Payment on the B2B Marketplace
6.6.1 – uFoodin Secure Trade Service Payment Process
All transactions between the Buyer and Seller on the uFoodin B2B Marketplace will be processed through the uFoodin Secure Trade Service operated by uFoodin, Unipessoal, Lda. Under this service, uFoodin will act as an intermediary for the order, trade, payments, holding funds temporarily until the completion of specific verification requirements for each transaction.
Funds will only be released to the Seller upon successful verification of all required legal documents, including but not limited to: the sales contract, bill of lading, packing list, and any other documents necessary to validate the transaction’s completion. The specific documents required may vary based on the nature and type of transaction. This verification ensures that transactions are documented and compliant with applicable trade requirements before payment is finalized.
New Commissions fees (from 06/05/2025) for New Sellers:
Commission fees applied for Elite Seller (Business Membership Lifetime) : 25$/€ + 3% of the global transaction amount (including VAT if applicable and Shipping Cost)
Commission fees applied for Pro Seller (Business Membership Lifetime) : 25$/€ + 6% of the global transaction amount (including VAT if applicable and Shipping Cost)
6.7 – Shipping
This policy requires that all sellers provide accompanying services, coordinated shipment or pickup of products at destination address or other incoterm concluded with the buyers. Failure to comply with this policy may result in a warning, suspension of the seller privileges.
Incoterm accepted on uFoodin, take in charge by the Seller :
CIF (Cost Insurance & Freight ) :
Seller’s Obligations
Goods, commercial invoice and documentation
Export packaging and marking
Export licenses and customs formalities
Pre-carriage and delivery
Loading charges
Delivery at named port of destination
Proof of delivery
Cost of pre-shipment inspection
Minimum insurance coverage
Buyer’s Obligations
Payment for goods as specified in sales contract
Discharge and onward carriage
Import formalities and duties
Cost of import clearance pre-shipment inspection
DAP (delivered at place)
Seller’s Obligations
Goods, commercial invoice and documentation
Export packaging and marking
Export licenses and customs formalities
Pre-carriage and delivery
Loading charges
Cost of pre-shipment inspection
Main carriage
Delivery to named place of destination
Proof of delivery
Buyer’s Obligations
Payment for goods as specified in sales contract
Unloading from arriving means of transportation
Import formalities and duties
Cost of import clearance pre-shipment inspection
Onward carriage and delivery to buyer (depending on named place)
FOB (Free on Board)
Seller’s Obligations
Goods, commercial invoice and documentation
Export packaging and marking
Export licenses and customs formalities
Pre-carriage and delivery
Loading charges
Delivery onboard vessel at named port of shipment
Proof of delivery
Cost of pre-shipment inspection
Buyer’s Obligations
Payment for goods as specified in sales contract
Main carriage
Discharge and onward carriage
Import formalities and duties
Cost of pre-shipment inspection (for import clearance)
DDP (Delivered Duty Paid)
Seller’s Obligations
Goods, commercial invoice and documentation
Export packaging and marking
Export licenses and customs formalities
Pre-carriage and delivery
Loading charges
Main carriage
Proof of delivery
Import formalities and duties
Cost of all inspections
Delivery to named place of destination
Buyer’s Obligations
Payment for goods as specified in sales contract
Assist seller in obtaining any documents or information necessary for export or import clearance formalities
CFR (Cost and Freight)
Seller’s Obligations
Goods, commercial invoice and documentation
Export packaging and marking
Export licenses and customs formalities
Pre-carriage and delivery
Loading charges
Delivery at named port of destination
Proof of delivery
Cost of pre-shipment inspection
Buyer’s Obligations
Payment for goods as specified in sales contract
Risk starting with onboard delivery
Discharge and onward carriage
Import formalities and duties
Cost of pre-shipment inspection (for import clearance)
FCA (Free Carrier)
Seller’s Obligations
Goods, commercial invoice and documentation
Export packaging and marking
Export licenses and customs formalities
Pre-carriage to terminal
Delivery to named place of delivery
Cost of pre-shipment inspection
Proof of delivery
Buyer’s Obligations
Payment for goods at price agreed upon in sales contract
Unloading from arriving means of transportation
Loading charges
Main carriage
Discharge and onward carriage
Import formalities and duties
Cost of pre-shipment inspection (for import clearance)
6.8- Communication Policy between Seller and Buyer
As a Service Provider of uFoodin Marketplace, and all the services around the marketplace, as the Instant Messaging, and Social Platform functionalities in general, unless we inform you in writing that you are exempt from this policy, Seller can only contact a buyer by using uFoodin communication channel such as instant messaging functionalities or an uFoodin app. Seller may not use buyer personal data to contact buyers customers in any way for marketing or promotional purposes.
6.9- What uFoodin is going to check
uFoodin will verify:
The documents related to the status of the seller’s company
Documents regarding the exportation (Packing list, Certificate of Origin, etc)
The shipping documents (Bill of Lading, Waybill, etc)
uFoodin is not responsible of the Content of the Export Documents and all certificate documents. If there is any writing error, that causing issues in the customs clearance or in the process of the exportation, the Supplier (the Original Seller) of the Product is the only one responsible of it.
Here are documents demanded per type of transportation used. Some products /services may have some exceptions and could be exempt of one or more documents demanded below.
Please note that uFoodin has right to ask more documents for further verification if there are suspected elements on the seller’s behavior or on the regarding transaction. Under no circumstances, uFoodin is responsible for delay or problem of shipping and quality issue or quantity issue of the product/service agreed by the seller.
Maritime
Proforma Invoice
Packing list
Certificate of Origin
Ocean Bill of Lading
Insurance Documents
Air cargo
Proforma Invoice
Packing list
Certificate of Origin
Air waybill
Insurance Documents
Inland transportation
Proforma Invoice
Packing list
Certificate of Origin
Inland Bill of Lading
Insurance Documents
Multimodal transport
Proforma Invoice
Packing list
Certificate of Origin
Combined Transport Bill of Lading
Insurance Documents
Please, find bellow the conditions to respects from the Seller, by delivering the documents scanned to uFoodin Support through the Seller Dashboard Message system, and also the original documents to provide to the Buyer before the Seller get paid*.
Once the Buyer received the original documents, within 48hours, the Buyer need to declare it to the Seller and Marketplace support to let proceed uFoodin to initiate the Supplier Payment. Got to “Orders”, enter in the Order details, and go to the section “Add a Note”. Without update from the Buyer after 48 hours after the original documents reception by mail, the Seller is in its right to request the withdrawal of the global amount of the order.
6.10- uFoodin Zero Tolerance Policy
uFoodin will investigate and may immediately suspend Seller privileges pending our investigation of any of the following buyer-reported incidents:
-
Fraudulent or offensive behavior (including information on your account, communication between you and uFoodin, communication between you and customers, and your behavior on the buyer property or designated service location).
-
Illegal activity in the course of performing your product sell or services.
6.11- Account Closure and Membership Refund
In alignment with our commitment to maintaining a secure and trustworthy marketplace, please be advised that even after successful completion of KYC/KYB validation, uFoodin retains the right to exercise control over Seller accounts. This control enables uFoodin to conduct periodic assessments and investigations to ensure the ongoing legitimacy of Seller activities.
Should uFoodin identify any suspicious or risky behavior associated with a Seller account during their control and assessment process, they maintain the discretion to close the account in order to uphold the security of our platform and community.
In such cases of account closure initiated by uFoodin, it is important to note that membership fees paid to uFoodin by Sellers for Pro Seller and Elite Seller Membership (Lifetime plans) are non-refundable. We advise all Sellers to carefully review our terms and conditions, including this clause, before engaging in business activities on our platform.
This measure has been put in place to prioritize the safety and well-being of all participants within our marketplace, ensuring a secure and thriving environment for both Buyers and Sellers. Your understanding and cooperation are highly appreciated as we collectively strive to maintain the integrity of our platform.
7- UFOODIN LOGISTIC & SHIPPING SERVICE
uFoodin offer a Logistic & Shipping Service through the platform.
uFoodin work with external shipping partner. The quotation will given to uFoodin come from this partner.
How it works ?
Buyer can request a Shipping Quotation through the platform in the following two cases :
1- First case: the buyer will purchase a Product from a Seller on uFoodin B2B Marketplace. The Buyer will proceed to the Shipping Quotation Request through the form on the Product Offer Page
2- Second Case: the Seller of the Product is not Seller on uFoodin B2B Marketplace. The buyer request the Shipping Quotation for a contract out of the platform
In both cases, uFoodin will send an Online Shipping Quotation to the Buyer, that it can accepted or rejected, through the platform, through the button on the email notification, or through the button the PDF Quotation.
If the buyer (client) accept the quotation, the buyer will pay directly the Quotation online, by Credit Card or by Bank Transfer to uFoodin.
Then uFoodin confirm the Shipping booking with its Shipping partner.
All the Shipping Booking through uFoodin will come with a full goods insurance.
uFoodin obliges the buyer to take out insurance of the goods on the whole of its value at a minimum.
Responsibilities
In case of dispute (delay, product degradation…), uFoodin will give to the Buyer the direct contact of the Shipping Company to process to the claim, to settle the dispute.
uFoodin will not intervene in the dispute, and does not hold itself responsible for any problem of delay, cancellation, change, deterioration of the goods during its delivery.
The compulsory insurance included covers the value of the goods during the process of transporting the goods.
8- MARKETPLACE : UFOODIN SECURE TRADE SERVICE
The uFoodin Secure Trade Service facilitates transactions on the uFoodin B2B Marketplace by acting as an intermediary for payment processing and invoicing, without participating in the negotiation, communication, or specific terms of orders placed between Buyers and Sellers.
uFoodin Secure Trade Service is exclusively available for international trade and does not apply to national transactions between a Buyer and a Seller of the same country.
Transaction Structure
- When a Buyer places an order through the uFoodin B2B Marketplace, the Buyer makes the purchase from uFoodin. As part of the Secure Trade Service, uFoodin invoices the Buyer for the order amount.
- Simultaneously, the Seller (Supplier) issues an invoice to uFoodin for the products/services ordered. Upon completion of the verification process and satisfaction of applicable terms, uFoodin will process payment to the Seller in accordance with the terms of the transaction.
Communication and Negotiation
- All discussions, negotiations, and arrangements related to product specifications, quantities, pricing, delivery schedules, and other transaction-specific details are to be handled directly between the Buyer and Seller. uFoodin does not engage in, influence, or assume responsibility for these negotiations or any decisions reached between the Buyer and Seller.
Role of uFoodin as an Intermediary
- uFoodin serves solely as an intermediary for the trade, managing invoicing and payment flow to simplify transaction processing for both parties.
- By using the uFoodin Secure Trade Service, neither the Buyer nor the Seller establishes a direct legal or customer relationship with uFoodin regarding product quality, conformity, or order fulfillment. uFoodin’s role is limited to facilitating payment and verification, and it is not liable for any disputes, quality issues, or other claims related to the products/services.
9- MARKETING & COMMUNICATION PACKAGES
Marketing & Communication Package for Sellers:
As part of our Marketing & Communication Package for Sellers, uFoodin offers a comprehensive array of services tailored to elevate your Company & Product Offers. Our dedicated Editorial Team will craft a bespoke article spotlighting your offerings, which will be disseminated via email to our extensive network of uFoodin Members and Buyers. Furthermore, the article will be prominently featured on the “News” page of uFoodin and shared across our social media platforms, including Linkedin and Facebook.
Additionally, upon your entry onto the B2B Marketplace, our team will embark on a two-month content creation journey, during which we’ll produce a suite of promotional materials. This includes the creation of four new visuals showcasing your products, a captivating Welcome Video for the Marketplace, and a Presentation Video wherein you introduce your Product(s)/Company—recorded by you and expertly edited by us. These visuals and videos will be distributed across uFoodin’s platform as well as on Linkedin, Facebook, and Instagram.
Know more about the Marketing & Communication Package : click here
10- CHINA EXPORT PACKAGE BY UFOODIN
1. Services Offered: Welcome to uFoodin’s “China Export Package.” Our mission is to provide a range of services tailored to your specific needs. Within this package, we offer the following services:
- China Customs Registration for your products, categorized as GACC-I, GACC-II, and GACC-III.
- Trademark China Registration to secure and register your brand with the China National Intellectual Property Administration.
- Product Labels translation to ensure regulatory compliance.
2. Registration Timeframe: Please note that while we are dedicated to assisting you through the registration process, the timeframe for completion is subject to the relevant Chinese authorities and may vary.
3. Data Protection: We are committed to safeguarding the privacy of your personal and company data. We guarantee not to share any confidential information with third parties, except when required for your registration with Chinese authorities or trusted partners.
4. Data Usage: All data collected are used exclusively for the purpose of registering your products or brand with the competent authorities in China.
5. Responsibilities and Registration Rejections: In the event that any registration included in the “China Export Package” is rejected by the relevant Chinese authorities, please be aware that uFoodin cannot be held responsible for such outcomes. Rejection by authorities will not entitle the client to claim any refund or compensation from uFoodin. We are committed to guiding you through the registration process, but the ultimate decision rests with the authorities, and we cannot guarantee the success of every application.
In the event of rejection by the Chinese authorities for China Customs Registration or Trademark China Registration, additional costs may be incurred by the client (the company requesting the registration) to proceed with modifications or updates necessary to pursue final registration approval.
Please note that we are unable to provide an estimate of potential additional fees in advance, as they depend on the specific issues encountered and the processes that uFoodin and its partners must follow to address the requests of the authorities.
11- DISPUTE RESOLUTION & CONDITION
- DISPUTE RESOLUTION : In case you and uFoodin are in law dispute, the applicable law will be in the country of uFoodin Headquarter. The competent law court will the one of uFoodin Headquarter country.
- CONTRACT CONDITION: This contract is the only one we have together.
12- CONTACT
For any subjects, complains, suggestions, questions, you can contact us by our contact form here.
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